Shipping Policy

At Wellside, we work to make sure your order is processed and delivered as smoothly as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please note that orders may experience additional processing time during sales, holidays, or periods of high order volume.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical delivery times are:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Europe: 5–12 business days

• Other international destinations: 7–20 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option available for your order.

From time to time, Wellside may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information can take 24–72 hours to become active after the package has been shipped.

Customs & Import Fees

For international orders, your package may be subject to customs duties, taxes, or other import fees imposed by your country's authorities.

Any such fees are the responsibility of the customer. Wellside does not control or determine these charges.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your purchase.

If you contact us before your order has shipped, we will do our best to update the shipping address. Once an order has been shipped, we may be unable to make changes to the delivery address.

Wellside is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can assist you in checking the status of your shipment.

In some cases, carriers may mark a package as delivered before it actually arrives. If your tracking information shows "delivered" but you cannot locate the package, please first check with household members, neighbors, and your local carrier.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

Wellside reserves the right to update this Shipping Policy when necessary.